Good experiences with Honest-1 on my 2019 Chevy Cruze - initial inspection and brake work, then diagnosing a major transmission issue. Shop gained my trust with details like checking around for used transmission instead of just new, and being unusually frank about which services could/should be deferred vs higher priority. Substantial surprise on the positive side was after I realized they charged me a blanket 8% 'shop fee'. Owner himself quickly and courteously refunded this himself when I...

I had an excellent experience with this car service company. They were highly responsive, technically competent, and very transparent throughout the entire process. They clearly explained the work required, provided straightforward recommendations, and kept me informed along the way. I particularly appreciated their professionalism and honest approach—there was no pressure to undertake unnecessary work. It is refreshing to find a service provider that combines strong technical expertise with...

As usual, my experience with Honest-1 (Roswell) was exceptional, from the moment I walked in the door. The staff greeted me by name, listened to my issue, and easily explained the potential resolutions. Diagnostics were quick and quote provided. While I thought I was looking at an extensive 3-day, $2,500 repair, my car was diagnosed, parts ordered, repair done quicker than expected, and significantly less expensive. So pleased with the overall outcome. Communication was provided every...

I really trust this place. I needed help because a big box company told me that my battery was fine and I needed an alternator. It just didn’t sit well with me. So I left. As I drove past this company I decided to stop. They checked my car and told me it was just my battery. I had a new cheap battery already in the car. They swapped out the battery and let me know that mine wasn’t the best but would work and he didn’t charge me for his work. Because of this I decided to go back for my...